Return & Exchanges
Returns are accepted if your return meets one of the following conditions:
- your return is for store credit or exchanges
- you received the wrong item
- the item is defective or damaged
If you would like a refund in the original form of payment, you will pay for return shipping cost, plus a 20% restocking fee on the returned items. A minimum $20 restocking fee will be assessed on returns under $100. The restocking fee will cover credit card processing fees we pay/paid and our time to handle the return. Paid shipping fee is not refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thedistantecho.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thedistantecho.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom orders, international orders, personal care goods (such as beauty products), final sales items or gift cards can not be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or communicate via info@thedistantecho.com, or call us at 1-609-843-0045.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Your total refunded amount is the cost of the returned item, minus 15% fee.
Last updated: 2022-09-05