Shipping & Delivery


Distant ECHO works diligently to ship your items in a timely manner. 

GENERAL INFO

  • We primarily use FedEx, but packages may ship via DHL, UPS or USPS.
  • RATES and TIMING only applied to shipping addresses within the United States. 
  • Ship to Alaska, Hawaii, Puerto Rico, APO and FPO:  Please contact info@thedistantecho.com for further assistance.
  • International Shipping: International shipping is available.  Please be advised that any customs duty, tax or fees for the international shipments are the responsibilities of the buyer.  Please contact us at info@thedistantecho.com for further assistance.
  • All standard ground shipments should arrive to you 5-7 business days from date of order.
  • A shipping confirmation email with tracking information will be provided once your order has shipped. Please use this tracking number to stay up to date on your shipment. You can also access any order or tracking information by logging into your Distant ECHO account.

RATES

  • Standard Delivery: All domestic orders with $35 flat rate are shipped via FedEx Ground or USPS based on delivery area. 
  • Expedited Delivery: Next-day, 2nd-day, and 3rd-day rush shipping is available for an additional fee. If you select expedited delivery, a shipping quote will be provided at checkout based on order total and delivery area.
  • Gift Certificates: Gift certificates receive our rates, based on order total and delivery area. Next-day, 2nd-day, or 3rd-day rush shipping options are available at checkout for an additional fee.

TIMING

  • In-stock Items:
    • Standard Shipping: Typically ship within 2 business days of the original order. 
    • Rush Shipping: For next-day, 2nd-day, and 3rd-day, orders placed before 1:30 pm EST on a business day will ship same day. Any orders placed after 1:30 pm EST, will ship out the next business day.
  • Custom Order: Custom items are created just for you on a per order basis. Delivery time varies by collection but will be communicated with you before we start your order.  
  • Product Availability: We make every effort to display current and accurate product inventory online. If you ordered an item and the product's availability changes, we will notify you directly.

Last updated:  2021-06-18